What do I do if I have a broken/loose bracket?

Call our office at 1 (877) SMILE-10 and let our call center know. It will be helpful to have the information of where the broken/loose bracket is located and the level of discomfort if any. These pieces of information will aid our call center in how soon the patient needs to be seen. The wax given to the patient at the initial bonding appointment can be applied to the area of the broken/loose bracket until the emergency appointment date arrives.

What do I do if I have a wire poking me?

Call our office at 1 (877) SMILE-10 and let the call center know. Depending on level of discomfort and the patient′s home office we can have you seen and taken care of within 24 hours. The wax given to the patient at the initial bonding appointment can be applied to the area of the broken/loose bracket until the emergency appointment date arrives.

Is it normal for me to have gaps in my teeth after getting an RPE (palatal expander)?

Yes. The palatal expanders are for some patients the first step in orthodontic treatment before we can start braces. As it is spreading the palate it creates space, which may result in gaps in the teeth.

Does my insurance pay in full for treatment?

No, the insurance pays over the treatment time. For example, if the treatment time is 18 months, the insurance will pay over the 18th month period. If your insurance changes or terminates, you must notify our office with the changes as you may have additional money due by the responsible parties.

What insurances do you accept?

We accept most insurances, including most PPO and DMO/HMO plans.

Do you accept state insurances, and which do you accept?

We participate with Horizon New Jersey Family Care and United Healthcare Medicaid. We do not participate with regular Medicaid (blue card).

What age can children start orthodontic treatment?

Children should visit their orthodontist for the first time at age of 7, but we have started children age of 5 depending on their case.

What is the charge for a new patient consultation?

Our new patient consultations are free to the patient.

What is the number for the financial department?

Our financial department can be reached by phone at (856) 327-4000 or by email at contact@unionfinancials.com.

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